|
John Pugh LLB (Hons)
Barrister
Eileen Ashton JP LLB (Hons)
Practice Manager
Suzanne Thomas
Administrator |
.jpg) |
Complaints
It is hoped
we will never give you reason to complain about us
but in the event you do we have set out below a
simple and straightforward complaints procedure
approved by the Bar Standards Board to which we will
adhere.
JOHN PUGH'S CHAMBERS COMPLAINTS PROCEDURE
1. My aim is to give you good service at all times.
However if you have a complaint please let me know
as soon as possible, by telephone or in writing.
Complaints made by telephone
2. If you wish to make a complaint by telephone I
will make a note of the details of your complaint
and what you would like done about it. I will
endeavour to resolve matters with you on the
telephone if you wish; alternatively you may prefer
to write about your complaint (see below). If after
discussion you are satisfied with the outcome I will
make a note of the outcome and the fact that your
are satisfied. You may also wish to record the
outcome of our discussion.
Complaints made in writing
3. If your complaint is not resolved over the
telephone or if you do not want to make a telephone
complaint please write to me. Please give the
following details:-
Your name and address
The detail of your complaint
The outcome you wish to achieve.
4. I will normally reply to your letter within 14
days of receiving it. If that is not possible you
will be given a date by which I will reply.
I hope that you will use this procedure. If you
would rather not do so or are unhappy with the
outcome you do have the choice of taking up your
complaint with the Bar Standards Board. You can
write to them at:
Conduct Committee
The Bar Standards Board
289-293 High Holborn
London WC1V 7HZ
Tel: 020 7611 1444
E-mail: Complaints@BarStandardsBoard.org.uk
Website:
www.BarCouncil.org.uk |
|
|
